Assistant Manager – Customer Experience Quality (Up to Php …, Muntinlupa

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Assistant Manager Customer Experience Quality

Company Industry: BPO Company

Work Location: Alabang

Work Schedule: Shifting schedules

Salary: Php 60,000 - Php 70,000

Work Set Up: Work onsite

BENEFITS:

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified

JOB REQUIREMENTS:

• Bachelor Degree Holder
• At least 4 to 5 years total BPO work experience
• At least 4 years of leadership experience
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES:

• Ensure quality standards are followed across all processes and during new project ramp-ups
• Identify issues in client processes and put controls in place to prevent errors.
• Monitor transactions and processes to ensure consistent and stable performance.
• Track quality scores and work on improving overall performance.
• Join client reviews and share quality performance updates.
• Review customer complaints, find root causes, and implement corrective actions.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Initial Interview
• Final Interview
• Job Offer