Customer Support Representative, Muntinlupa

Customer Service Representative (CSR) Join Endless Motion Marketing and Consultancy

At Endless Motion Marketing and Consultancy, we power the backbone of online business operations through smart, scalable, and data-driven solutions. As a Philippines-based digital marketing and consultancy firm, we support global online businesses with services spanning digital marketing, SEO, and business consulting.

We are now looking for a Customer Service Representative (CSR) who is proactive, detail-oriented, and committed to delivering excellent support while upholding compliance and responsible service standards.

What Youll Do Customer Support

• Assist users with account concerns such as login issues, password resets, and profile updates
• Guide customers in navigating the platform, features, and interactive options

Transaction Management

• Support deposit and withdrawal processes, including payment methods and timelines
• Assist users with identity verification (KYC) requirements for account activation and withdrawals

Dispute Resolution

• Handle customer complaints related to platform outcomes, payments, or service concerns
• Escalate complex or high-risk cases (fraud, large payouts, compliance issues) to supervisors or Compliance teams

Responsible Support

• Promote responsible use tools such as deposit limits and self-exclusion options
• Identify and respond to signs of problematic usage following company protocols

Regulatory Compliance

• Ensure all interactions follow AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines
• Report suspicious activity and maintain adherence to regulatory requirements

Product Knowledge

• Stay updated on platform features, promotions, bonuses, and interactive offerings
• Clearly explain updates and help users maximize available features responsibly

Technical Support

• Troubleshoot basic technical issues such as loading errors, deposit failures, or app concerns
• Collaborate with IT teams for advanced technical resolutions

Feedback & Improvement

• Gather customer feedback and report insights for service and product improvement
• Document recurring issues to help enhance user experience and system performance

What Were Looking For

• Strong communication and customer service skills
• Ability to handle sensitive situations with professionalism
• Detail-oriented mindset with compliance awareness
• Willingness to work in a fast-paced, 24/7 operational environment
• Experience in customer support, fintech, or gaming platforms is a plus (not required)

Why Join Us?

• Work with a dynamic team supporting global digital platforms
• Be part of a fast-growing industry with strong operational exposure
• Gain experience in compliance-driven customer support and digital operations
• Opportunity to develop skills in tech, gaming support systems, and client service excellence

Submit your application now!