Customer Service Agent, Muntinlupa

This company started its operation in 2009. They support the clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.

Position: Customer Service Representative

Company Industry: IT Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedule

Salary: Php18,000-Php25,000 Gross

Work Set Up: Work on site

Requirements:

• At least 1 year completed in college with 2.5 years of BPO experience OR;
• College graduates with 6 months BPO experience
• Must be amenable to work full-time onsite in any Manila locations (Cubao, Mandaluyong, Taguig)
• Can attend interview
• Can start as soon as possible

Responsibilities:

• Handle inbound and outbound calls, emails, or chat inquiries from customers in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
• Record and update customer information, transactions, and feedback in the system.
• Coordinate with other departments to ensure customer concerns are addressed properly.

RECRUITMENT PROCESS: (Face to face/Online)

• Initial interview
• final interview
• Job Offer

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