DevOps Engineer, Muntinlupa

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our clients businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

Automate and streamline the deployment, monitoring, and management of our cloud-based infrastructure

Implement and maintain CI/CD pipelines to facilitate seamless application deployment

Optimize cloud resource utilization and cost efficiency

Collaborate with development teams to ensure smooth integration between applications and infrastructure

Continuously monitor and troubleshoot cloud-based systems to maintain high availability and performance

Contribute to the development and implementation of security best practices and compliance standards

Provide technical support and guidance to the broader team as needed

Implement containerization strategies using Docker and Kubernetes (or AWS ECS/EKS)

Manage databases (MySQL, PostgreSQL) with backup and recovery strategies.

Work closely with developers to ensure smooth API integrations, performance tuning, and debugging deployment issues

Enforce security best practices, including IAM roles, VPCs, encryption, and API gateway security

Stay updated with AWS services, DevOps tools, and best practices to continuously improve our cloud architecture

Participate in an on-call rotation to handle after hours requests