Chat Support Representative (with Editing Skills), Manila

We are looking for a Chat Support Representative to handle customer inquiries, resolve concerns, and assist with product editing on Shopee, Lazada, and TikTok Shop. The ideal candidate has strong communication skills, basic image or content editing abilities, and experience in e-commerce.

Key Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner.
• Assist customers with order tracking, product inquiries, refunds, and returns.
• Resolve complaints and escalate issues when necessary.
• Provide accurate and helpful product recommendations to boost sales.

• Edit and update product listings, descriptions, and pricing on Shopee, Lazada, and TikTok Shop.
• Ensure product images, videos, and details are accurate and appealing.
• Optimize product titles and descriptions for better visibility and search ranking.
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• Monitor and update stock availability and promotions.

• Maintain high customer satisfaction ratings.
• Follow e-commerce platform guidelines and policies.
• Collaborate with the marketing team to improve store content and engagement.