Customer Support Advocate (Retail & E-Commerce) (Makati | …

Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents customer-obsessed culture. 

Requirements 

Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media 

Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements 

Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction 

Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues 

Demonstrate unparalleled product knowledge and offer exceptional style advice for customers