Customer Service Executive (Freight Forwarding), Makati

Description

Following communication procedures, guidelines and policies.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Establish good relationships and maintain quality service to clients at all times.
Manage large amounts of incoming calls.
Provide accurate, valid and complete information.
Taking the extra mile to engage customers.
Familiarity with TOPAZ system and practices.
Keep records of customer interactions, process customer accounts and file documents.
Provide booking and shipping details and coordinates with Client and other Departments.
Perform other duties that may be assigned from time to time by the Management.
Preparation and sending of quotations to handle clients/account and input into TOPAZ.
Daily updates for handled clients/account.
Preparing of BIS for payment request, billing and rebates purposes.
Creating routing and booking confirmation in TOPAZ for both import and export, collect and prepaid.
Input rates per shipment (as per booking list) in TOPAZ.
Shipment monitoring for both Import and Export.
Monitoring of payment voucher and shipping line payments.
Follow-up payment collection from customer/clients.
Assist DO/RO issuance to clients on the system approval.
Handles inquiries with special requirements (eg. DG acceptance, Oversized, Overweight, Triangle shipments, etc.).

Highlights

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