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Customer Service Executive (Freight Forwarding) in Bel-Air - Image 1
Customer Service Executive (Freight Forwarding) in Bel-Air - Image 1
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Customer Service Executive (Freight Forwarding), Makati

Customer Service Executive (Freight Forwarding), Makati
Description
  • Following communication procedures, guidelines and policies.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Establish good relationships and maintain quality service to clients at all times.
  • Manage large amounts of incoming calls.
  • Provide accurate, valid and complete information.
  • Taking the extra mile to engage customers.
  • Familiarity with TOPAZ system and practices.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Provide booking and shipping details and coordinates with Client and other Departments.
  • Perform other duties that may be assigned from time to time by the Management.
  • Preparation and sending of quotations to handle clients/account and input into TOPAZ.
  • Daily updates for handled clients/account.
  • Preparing of BIS for payment request, billing and rebates purposes.
  • Creating routing and booking confirmation in TOPAZ for both import and export, collect and prepaid.
  • Input rates per shipment (as per booking list) in TOPAZ.
  • Shipment monitoring for both Import and Export.
  • Monitoring of payment voucher and shipping line payments.
  • Follow-up payment collection from customer/clients.
  • Assist DO/RO issuance to clients on the system approval.
  • Handles inquiries with special requirements (eg. DG acceptance, Oversized, Overweight, Triangle shipments, etc.).
Highlights
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More info about this ad

Customer Service Executive (Freight Forwarding) has been posted in the Manila BPO & KPO category on Locanto.

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