Sales Associate, Manila

Customer Service:

• Greet customers warmly, assist with product inquiries, and provide recommendations based on individual needs.
• Build rapport with customers to ensure a personalized shopping experience and foster brand loyalty.
• Address customer concerns, resolve issues, and handle returns or exchanges professionally and efficiently.

Sales & Upselling:

• Actively engage customers in conversation to understand their needs and recommend products that suit them.
• Promote sales, current promotions, and store events to encourage additional purchases.
• Meet and exceed individual sales goals and contribute to team sales targets.
• Product Knowledge & Presentation:
• Maintain in-depth knowledge of product features, benefits, and promotions to effectively assist customers.
• Ensure the sales floor is well-stocked, organized, and visually appealing, according to store standards.
• Assist in replenishing inventory and maintaining product displays to ensure a neat and organized shopping environment.

Cash Handling & Transactions:

• Operate the point of sale (POS) system to process sales transactions accurately and efficiently.
• Handle cash, credit card transactions, and returns/exchanges in accordance with company policies.
• Ensure accuracy in processing transactions, including promotions, discounts, and loyalty program enrollments.

Store Maintenance:

• Assist in maintaining cleanliness and organization in all areas of the store, including sales floors, fitting rooms, and stock rooms.
• Ensure products are properly tagged, stocked, and displayed according to visual merchandising standards.
• Help with opening and closing procedures, including securing the store, counting cash, and organizing inventory.

Team Collaboration:

• Work closely with other team members and management to achieve sales goals, improve store performance, and provide excellent customer service.
• Participate in team meetings, training sessions, and feedback sessions to improve personal and team performance.

Inventory & Stocking:

• Assist in inventory management, including receiving shipments, restocking shelves, and organizing products.
• Help with periodic stock counts and support the stockroom by ensuring inventory is properly labeled and stored.