Sales Technical Support, Manila

Position: Tech Admin Specialist

Location: Binondo, Manila

ONSITE

We are seeking a highly skilled and motivated Tech Admin Specialist to join our dynamic team. As a Technical Support Specialist, you will play a critical role in ensuring our clients receive efficient and effective technical support. Your responsibilities will include diagnosing and repairing faults, troubleshooting issues, identifying hardware and software solutions, and replacing or repairing necessary components.

• Provide technical support to customers via phone, email, and remote assistance.
• Diagnose and resolve hardware and software issues related to POS systems, printers, scanners, and other hardware either onsite or door-to-door services.
• Identify and implement solutions for technical problems.
• Conduct hardware repairs and replacements as needed.
• Document and maintain accurate records of customer inquiries and resolutions.
• Stay updated on product knowledge to provide excellent customer support.
• Provide timely and exceptional customer service.
• Admin/clerical tasks when needed.