Customer Service Representative - MANDARIN SPEAKER, Makati

An essential role in supporting a connection between the company and its clients. Handling queries, resolving concerns, and delivering outstanding service necessitates good time management skills as well as a strong interest in customer service and self-improvement. Potential hires should be exceptional brand advocates who have the willingness to go above and beyond to ensure client satisfaction.

RESPONSIBILITIES:

• Assisting customers, respond to customer inquiries and concerns, handle complaints, provide appropriate solutions, and alternatives within the time limits.
• Customer orientation and ability to adapt/respond to different types of characters and having good teamwork ability.
• Consult customers on products and services to provide the best solutions for their needs, resolve customer issues and complaints in a timely and satisfactory manner with patience and understanding.
• Identify and assess customers needs to achieve satisfaction quickly, take the extra mile to engage customers.
• Ability to multitask and manage the time effectively.
• Follow company procedures, guidelines, and policies.