Customer Service Representative, Mandaluyong

We are looking for a dedicated and enthusiastic Customer Service Representative to join our team at Teleperformance Philippines. The ideal candidate will provide exceptional service to our clients and customers, addressing inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat, providing accurate information and solutions.
• Issue Resolution: Identify and troubleshoot customer issues, ensuring they are resolved efficiently while maintaining customer satisfaction.
• Product Knowledge: Maintain a strong understanding of company products and services to provide informed support to customers.
• Documentation: Record customer interactions and update account information accurately in the system.
• Follow-Up: Ensure timely follow-up on customer requests and provide updates as necessary.
• Team Collaboration: Work closely with team members and other departments to address complex customer issues and improve service delivery.
• Performance Metrics: Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and quality assurance standards.