Reservation Admin, Makati

The Reservation Executive is responsible for managing and processing all hotel bookings and reservations. This role requires excellent customer service skills, attention to detail, and a thorough understanding of the hotels offerings to ensure a seamless booking experience for guests.

Key Responsibilities:

1. Reservation Management:

• Process and confirm guest reservations via phone, email, and online platforms.
• Ensure accurate entry of guest details and preferences into the reservation system.
• Update and maintain the reservation database.

1. Customer Service:

• Provide exceptional service by responding to inquiries and resolving issues promptly.
• Assist guests with special requests, including room preferences and packages.
• Follow up with guests post-booking to confirm details and enhance customer satisfaction.

1. Collaboration:

• Work closely with the front desk and housekeeping teams to ensure room availability and readiness.
• Coordinate with sales and marketing to promote special offers and packages.

1. Reporting:

• Generate and analyze reports related to reservations, cancellations, and occupancy rates.
• Monitor booking trends and suggest improvements to enhance occupancy and revenue.

1. Financial Duties:

• Process payments and maintain accurate records of transactions.
• Handle cancellations and modifications according to hotel policies.

1. Training and Development:

• Stay updated on hotel services, amenities, and local attractions to provide informed recommendations to guests.
• Participate in training programs to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; degree in hospitality or related field preferred.
• Previous experience in hotel reservations or customer service is an advantage.
• Proficient in reservation software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Attention to detail and excellent organizational abilities.
• Ability to work flexible hours, including weekends and holidays.

Working Conditions:

• Fast-paced hotel environment.
• Requires sitting for extended periods and occasional lifting of office supplies.