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Customer Success Operations Analyst, Makati

Customer Success Operations Analyst, Makati
Description

The main responsibilities of a CUSTOMER SUCCESS OPERATIONS ANALYST include:

  • Organize and maintain the CS process repository as well as the CS organizational chart
  • Maintain a working proficiency in the CS Tech Stack tools to be able to identify opportunities for efficiency within workflows, craft new processes where necessary to increase results, and train CS team members on effective usage of our platforms
  • Leverage usage data in the Tech Stack tools to help enforce workflow adherence among each responsible team member
  • Continually audit and refine Tech Stack best practices and educate CS teams in them to drive consistency
  • Assist in building data-driven KPI metric dashboards
  • Collaborate with CS team members to drive effective cross-functional alignment among the teams
  • Provide Ad-hoc Customer Success project support


Highlights
  • Company name
    KMC Solutions, Inc.
  • Job position
    Customer Success Operations Analyst
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Customer Success Operations Analyst has been posted in the Manila Accounting, Financing & Banking category on Locanto.

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