Collections Specialist, Mandaue

Description

We are seeking a dedicated and detail-oriented Collection Specialist to manage the recovery of outstanding accounts and ensure timely payments from clients. The ideal candidate will have strong communication and negotiation skills, along with a proven ability to resolve payment issues and maintain positive customer relationships.
Responsibilities:
Account Management: Monitor and manage overdue accounts, ensuring accurate records of all collection activities.
Communication: Contact customers via phone, email, or letters to request payment and resolve payment issues.
Negotiation: Work with customers to negotiate payment plans and settlements within company guidelines.
Documentation: Maintain detailed notes on collection efforts, payment arrangements, and customer interactions.
Dispute Resolution: Investigate and resolve billing disputes or discrepancies.
Reporting: Provide regular updates and reports on collection progress to management.
Collaboration: Coordinate with other departments, such as billing and customer service, to address any issues affecting collections.
Compliance: Ensure compliance with all applicable collection laws and regulations.

Highlights

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