Credit and Collection Officer, Mandaue

The Credit Collection Officer is responsible for managing overdue accounts, ensuring timely payments, and maintaining customer relationships. This role involves monitoring accounts, negotiating payment plans, and collaborating with the finance team to resolve issues.

Key Responsibilities:

• Debt Collection: Follow up on overdue accounts via phone, email, or letters; negotiate payment terms and processes.
• Account Reconciliation: Verify balances, address discrepancies, and ensure accurate payment records.
• Credit Risk Assessment: Evaluate creditworthiness and flag high-risk accounts.
• Reporting & Documentation: Track collection activities and provide regular status updates to management.
• Customer Relations: Resolve payment issues professionally, preserving relationships.
• Legal Escalation: Coordinate with legal or collection agencies as needed for non-payment.
• Compliance: Ensure adherence to legal and company collection policies.