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Retail Supervisor, Makati

Retail Supervisor, Makati
Description
  • Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
  • Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
  • Implement standardized guidelines & procedures that will track and monitor adherence and performance
  • Training frontline staff in Best-in-Class Retail
  • Provide direction and coaching to retail staff, supporting the achievement of revenue targets
  • Support country sales & marketing campaigns at Retail point-of-sale
  • Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance
  • Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
  • To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
  • Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets
  • Liaise with country to coordinate and support outlet development and management
  • Obtain all necessary information to prepare store scorecard and standardized outlet management process.
  • Carry out any task that is required by his or her superiors from time to time.
  • Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time
  • Liaise with customer service to resolve any customer issues that may arise.
  • Prepare cash reconciliations and ensure proper petty cash maintenance
  • Work closely with Sales Training Manager for the training of all frontline staff
Highlights
  • Company name
    DHL Express (Philippines) Corporation
  • Job position
    Retail Supervisor
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More info about this ad

Retail Supervisor has been posted in the Makati Retail, Food & Wholesale category on Locanto.

If you’re looking for something similar, check out Sales & Marketing Officer, Makati, Sales Manager | Makati, Makati or Sales and Marketing Manager in Makati, also posted in Retail, Food & Wholesale. Currently, there are 7 ads posted in the Retail, Food & Wholesale category in Makati.

Interested in more? Widen your search to view ads in nearby areas of Makati. This includes Retail, Food & Wholesale in Pinagkaisahan, San Isidro and Western Bicutan. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.