F&B Trainer, Makati

Develop and implement quarterly training programs for restaurant staff, including service crew, supervisors, and shift leaders.

Conduct classroom-style and on-the-floor training sessions focused on:

Customer service excellence

Food safety and sanitation

Standard operating procedures (SOPs)

Product knowledge

Upselling and guest engagement

Teamwork and workplace professionalism

Evaluate employee performance through observations, assessments, and feedback sessions.

Monitor training effectiveness and track employee progress using performance evaluations and coaching discussions.

Identify operational and service gaps and recommend improvement plans.

Prepare and submit regular training and performance reports to higher management.

Coordinate with Operations and HR teams regarding staff development and compliance requirements.

Assist in onboarding and orientation programs for newly hired employees.

Ensure training materials and manuals are updated according to company standards and operational changes.

Support management in promoting a culture of continuous learning and accountability.