Financial Tech CSR II | TTEC Lipa | Blended Chat | Up to 28,350, Batangas

Your potential has a place here with TTECs award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, youll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all! 

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Lipa, Monday to Friday from 10am to 3pm at Level 2 of Robinsons Place Lipa, Mataas na Lupa. 

What Youll Do 

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, Youll 

• Answer incoming communications from customers  
• Conduct research to provide answers for customers to resolve their issues 
• Provide frontline assistance to customers by phone for account access, cash-management and investing inquiries 
• Resolve common issues using approved resources and escalate more complex cases to specialized teams 
• Handle authentication, verification, troubleshooting, and general product support while ensuring compliance with security and operational guidelines 

What You Bring to the Role 

• Completed senior high school or two years in collegewith at least 6 months customer service experience 
• Strong customer service and clear and confident communication skills 
• Ability to follow compliance and fraud prevention protocols 
• Computer savvy with basic troubleshooting and escalation experience 
• Detail-oriented and able to handle sensitive financial information securely 
• Ability to identify the appropriate solutions via resources available and the use of critical thinking 
• Ability to stay calm when customers are stressed or upset and maintain accuracy even under pressure 

What You Can Expect 

• Supportive of your career and professional development  
• An inclusive culture and community minded organization where giving back is encouraged  
• A global team of curious lifelong learners guided by our company values  
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives