Guest Service Supervisor, Batangas

Description

Oversee daily guest service operations to ensure high levels of customer satisfaction.
Train, mentor, and motivate guest service team members to excel in their roles.
Address and resolve guest inquiries and complaints promptly and professionally.
Implement and maintain quality standards for guest service procedures.
Track performance metrics and report on team effectiveness and guest feedback.

Requirements

Educational Qualifications: Bachelors degree in Hospitality Management or a related field.
Experience Level: 13 years of experience in a guest service role, preferably in a supervisory capacity.
Skills and Competencies: Strong interpersonal and communication skills.
Responsibilities and Duties: Ability to train and develop team members.
Qualities and Traits: Excellent problem-solving skills with a customer-focused attitude.
Working Conditions: Ability to work flexible hours, including weekends and holidays.

Highlights

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