Room Division Manager, Batangas

Description

1. Operations Management

Oversee day-to-day operations of Front Office, Housekeeping, and related guest service areas.
Ensure rooms are cleaned, inspected, and ready for guest arrivals according to resort standards.
Supervise front desk operations including reservations, check-in/check-out, billing, and guest inquiries.
Coordinate with Maintenance to resolve room defects promptly.
Monitor resort occupancy, room allocations, and overbooking strategies.

2. Guest Service & Experience

Maintain high levels of guest satisfaction through efficient service and attention to detail.
Handle guest complaints and feedback professionally and promptly.
Work closely with other departments (F&B, Recreation, Maintenance) to deliver seamless guest experiences.
Ensure VIP guests, groups, and special requests are handled with care and precision.

3. Team Leadership & Training

4. Financial & Administrative Duties

Assist in preparing departmental budgets and control costs (labor, linen, cleaning supplies, amenities).
Analyze revenue and occupancy reports to identify trends and opportunities.
Maintain accurate records related to occupancy, guest feedback, maintenance requests, and inventories.
Support the implementation of revenue management and upselling strategies.

5. Standards & Compliance

Ensure all rooms, public areas, and back-of-house spaces meet cleanliness and safety standards.
Enforce compliance with resort policies, SOPs, and health & safety regulations.
Regularly inspect guest rooms and public areas for quality assurance.

Qualifications & Skills:

Bachelors degree or diploma in Hotel/Resort Management or related field.
4+ years of experience in hospitality operations, with at least 2 years in a supervisory or managerial role.
Strong leadership, communication, and organizational skills.
Sound knowledge of Front Office and Housekeeping operations.
Proficiency in property management systems (PMS) and MS Office Suite.
Excellent problem-solving and guest relations abilities.

Highlights

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