Key Accounts Supervisor (Albay)

ABOUT THE COMPANY:

J&T Express Philippines is a fast-growing logistics and express delivery company known for its nationwide reach, reliable service, and technology-driven operations. Since entering the Philippine market in 2019, the company has built a strong network of branches and hubs, offering efficient parcel delivery, e-commerce logistics, real-time tracking, and door-to-door pickup services. Committed to speed, convenience, and customer satisfaction, J&T Express helps businesses and individuals connect and deliver across the country with confidence.

SUMMARY:

Responsible for providing administrative support to the Sales and Marketing team, ensuring smooth coordination of client requirements, documentation, and operational alignment to achieve sales and service objectives in the logistics/express courier industry.

QUALIFICATIONS:

• Bachelors degree in Business Administration, Marketing, Logistics, or related field.
• At least 12 years of experience in sales support, marketing coordination, or administrative roles in a logistics/courier environment preferred.
• Proficient in MS Office most especially MS Excel.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.

KNOWLEDGE:

• Basic understanding of logistics, courier operations, and service workflows.
• Knowledge of sales documentation, contract preparation, and client onboarding processes.
• Familiarity with industry-specific terms, SLA (Service Level Agreement) monitoring, and delivery timelines.

SKILLS AND ABILITIES:

• Good communication skills
• Strong Interpersonal skills
• Multi-tasking skills
• Administrative writing skills
• Ability to work under pressure
• Result-oriented, self-motivated, pro-active approach

DUTIES AND RESPONSIBILITIES:

• Monitor, review, and update client records in the system.
• Approval of new account following the guidelines set by the management.
• Attending to regional admin concerns
• Provide administrative assistance to department members and director
• Other administrative task such as answering of email/calls, preparing and submitting reports, etc.

KEY ACCOUNTABILITIES:

• Accuracy and timeliness of reports and documentation.
• Smooth coordination between Sales & Marketing and other departments.
• Maintenance of organized and updated client records.
• Compliance with company processes, policies, and service standards.