Customer Support, Camarines Norte

Customer-focused and technically skilled Spanish Technical Customer Support Representative to deliver exceptional support to customers across the Latin American region. In this role, you will handle technical inquiries, troubleshoot product or service issues, and provide timely, accurate solutions while maintaining a positive customer experience. The ideal candidate is patient, analytical, and comfortable explaining technical concepts to non-technical users.

Requirements

Qualifications

• Excellent Spanish communication skills (verbal and written) with a strong customer-centric mindset
• Proven experience in customer service and technical support roles
• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently
• Solid understanding of technical systems, software, or hardware
• Ability to clearly explain technical concepts to non-technical customers
• Experience handling escalations, managing conflict, and resolving issues professionally
• Familiarity with customer service platforms and ticketing systems (e.g., Zendesk, Freshdesk)
• Strong problem-solving skills with attention to accuracy and efficiency
• Excellent active listening and interpersonal skills
• Patience, adaptability, and a positive attitude in challenging situations
• Ability to work under pressure while meeting SLAs and performance targets
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment

• Experience supporting LATAM customers
• Background in SaaS, IT support, or technical helpdesk environments

• Provide high-quality customer and technical support to Spanish-speaking customers in the Latin American region
• Troubleshoot and resolve technical issues related to products, services, software, or hardware
• Actively listen to customer concerns to fully understand issues and identify appropriate solutions
• Handle customer inquiries with professionalism, empathy, and patience
• Adapt solutions based on customer needs and technical requirements
• Collaborate with internal teams to escalate and resolve complex or unresolved issues
• Maintain up-to-date knowledge of products, services, and technical updates
• Accurately document customer interactions, troubleshooting steps, and resolutions using ticketing systems
• Ensure timely follow-up and resolution in accordance with service level agreements (SLAs)
• Maintain high customer satisfaction through clear communication and quality service
• Continuously improve performance through feedback, coaching, and training

Why Join Us?

• Enjoy a healthy, supportive, and employee-focused work environment, proudly Great Place to Work Certified for three consecutive years
• Be part of an innovative organization delivering cutting-edge solutions across multiple industries
• Thrive in a fast-paced, high-growth environment with opportunities to lead, learn, and make an impact
• Receive a competitive salary with clear pathways for career growth and advancement
• Work in a collaborative, forward-thinking culture that values teamwork and innovation
• Benefit from 21 leave credits, plus all client-based holidays
• Comprehensive HMO coverage with dependent benefits

Gain exposure to world-class leadership, working with both local and international supervisors