Bilingual Customer Support (English and Spanish), Camarines Norte

We are seeking a customer-focused and technically skilled Spanish Technical Customer Support Representative to deliver exceptional support to customers across the Latin American region. In this role, you will handle technical inquiries, troubleshoot product or service issues, and provide timely, accurate solutions while maintaining a positive customer experience. The ideal candidate is patient, analytical, and comfortable explaining technical concepts to non-technical users.

• Provide high-quality customer and technical support to Spanish-speaking customers in the Latin American region
• Troubleshoot and resolve technical issues related to products, services, software, or hardware
• Actively listen to customer concerns to fully understand issues and identify appropriate solutions
• Handle customer inquiries with professionalism, empathy, and patience
• Adapt solutions based on customer needs and technical requirements
• Collaborate with internal teams to escalate and resolve complex or unresolved issues
• Maintain up-to-date knowledge of products, services, and technical updates
• Accurately document customer interactions, troubleshooting steps, and resolutions using ticketing systems
• Ensure timely follow-up and resolution in accordance with service level agreements (SLAs)
• Maintain high customer satisfaction through clear communication and quality service
• Continuously improve performance through feedback, coaching, and training