IT Technical Support, Iloilo

The IT Technical Support Specialist is responsible for providing effective technical assistance to employees, ensuring smooth operation of computer systems, networks, and software applications. The role involves diagnosing issues, offering solutions, and maintaining IT infrastructure.

Key Responsibilities:

• Provide first-line support for end-users regarding technical issues related to hardware, software, and networking.
• Troubleshoot and resolve technical problems, either remotely or in person.
• Install, configure, and upgrade operating systems, software applications, and hardware components.
• Maintain and monitor the functionality of company networks, ensuring stability and security.
• Respond to and manage helpdesk tickets, ensuring timely resolution of issues.
• Assist in the setup and maintenance of workstations, printers, and other office equipment.
• Provide technical training and support to employees when needed.
• Document solutions and create user guides or knowledge base articles for reference.
• Assist in the configuration and troubleshooting of email, internet, and server-related issues.
• Collaborate with IT teams to implement updates and system upgrades.
• Ensure compliance with IT security protocols and policies.