Operations Management Head, Dumaguete

Scope

• Lead overall operations across multiple sites, teams, or regions
• Ensure smooth daily execution of business processes and service delivery
• Monitor performance, targets, and operational KPIs closely
• Improve efficiency, reduce costs, and remove process bottlenecks
• Coordinate across departments like finance, HR, sales, and logistics
• Manage workforce planning and capacity across operations
• Handle escalations and ensure operational issues are resolved quickly
• Drive continuous improvement and standardization of processes