After Sales Officer, Davao del Sur

Customer Relations & Case Management

• Serve as the primary contact for all after-sales inquiries, complaints, and service requests from clients.
• Document and categorize all customer concerns in the CRM or tracking system for proper escalation.
• Provide timely updates to customers regarding job status, parts availability, technician deployment, and repair progress.
• Conduct post-service follow-ups to validate customer satisfaction and address remaining concerns.

Service Coordination

• Prepare and route job requests for warranty, repair, or preventive maintenance services.
• Coordinate with Service Engineers, QA, and Service Admin to ensure timely technician dispatch and job completion.
• Monitor service team schedules to align manpower availability with customer needs.

Quality Assurance & Documentation

• Validate completeness and accuracy of Service Acknowledgment Reports before turnover to Accounting.
• Maintain customer issue trackers and ensure all cases are closed with complete documentation.
• Assess client feedback and generate weekly and monthly analytical reports for management.

Operational Improvements

• Identify recurring concerns and recommend improvements in service delivery and communication processes.
• Provide insights to management regarding customer satisfaction trends and operational bottlenecks.

Other Duties

• Supervise After-Sales Coordinators and ensure proper documentation processes are followed.
• Perform related tasks as assigned by the Service Support Supervisor or management.

Qualifications

• Bachelors degree in Business Management, Engineering, or related field.
• At least 3 years of experience in after-sales support, service coordination, or client relations.
• Strong communication, negotiation, and customer-handling skills.
• Familiarity with CRM systems, service coordination tools, and basic technical terminology (preferred).

Why Join Us?

• Leave Credits
• 13th Month Pay
• Company Events and Gifts
• Gym Discount (Davao-based only)
• Rice Benefits (after 1 year)
• HMO (after 1 year)
• Life Insurance (after 6 months)

Location: SPK Building, Door 5&6, Lanang, Davao City (beside Ayala Azuela Cove).