CSR Premium Account, Davao del Sur

Location: Davao (Applicants must be currently residing in Davao)

Experience: With or Without Experience

Job Overview:

We are looking for dedicated and motivated individuals to join our Voice Customer Service Team. The CSR will handle inbound/outbound calls, assist customers with inquiries, provide accurate information, and deliver excellent service.

• Handle customer calls professionally and efficiently
• Provide accurate information and resolve customer concerns
• Process requests, escalate issues when needed
• Maintain clear call documentation
• Follow account-specific guidelines and workflows
• Meet performance metrics such as quality, attendance, and customer satisfaction
• Multitask between tools, systems, and call handling
• Ensure a positive customer experience on every interaction

• With or without BPO experience (training is provided)
• Must be residing in Davao City or nearby areas
• Excellent communication skills in English
• Able to multitask and work in a fast-paced environment
• Willing to work onsite
• Willing to work on shifting schedules, weekends, and holidays
• High school graduate / SHS graduate / college level / college graduate

• Competitive salary package
• Allowances and incentives
• Complete benefits (HMO, government benefits)
• Growth and promotion opportunities
• Supportive team environment