Customer Service Representative (Voice Account), Davao del Sur

Description

Responsibilities

Respond promptly to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints in a professional, efficient manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Process orders, forms, applications, and requests.
Follow up with customers to ensure satisfaction and resolution.
Maintain detailed records of customer interactions, transactions, and feedback.
Collaborate with other departments to resolve complex issues.
Stay up to date with product knowledge, policies, and procedures.

Highlights

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