Customer Support Associate, Pampanga

Make your next big career move by applying as KMC Solutions next CUSTOMER SUPPORT ASSOCIATE

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions faster. Powered by the Asgard Platform, the industrys largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that its not just about technology. Its about transacting business and delivering an exceptional customer experience every day, without fail. Thats the measurable value we deliver. And thats what we call, Business Uninterrupted

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER SUPPORT ASSOCIATE include:

• Deliver an excellent level of customer service on all customer interactions.
• Working as part of a team, in line with company priorities.
• Achieve targets - Achieve daily/weekly/monthly KPIs set out by the business to support our customers needs.
• Product Awareness - Identify opportunities to promote and up-sell additional security and compliance products when supporting customers based on their customer profile.
• Undertake additional tasks as necessary based upon business needs.