Payment Officer, Laguna

Description

Handle customer inquiries regarding payment processing, billing, and account issues through phone, email, or chat.
Process customer payments, refunds, and adjustments in accordance with company policies.
Ensure accurate and timely processing of payments while maintaining confidentiality and security of sensitive information.
Assist customers with troubleshooting payment issues and resolve discrepancies or concerns in a professional and efficient manner.
Work with internal departments to address and resolve payment-related issues, including escalations.
Provide detailed explanations of payment terms, processes, and troubleshooting steps to customers.
Maintain accurate records of customer interactions and payment transactions.
Adhere to company policies, procedures, and compliance standards in all customer service interactions.
Identify opportunities for improving payment processes and customer service workflows

Highlights

Safety Tips

Be careful: if it seems too good to be true, it most likely is.