Sales Representative, Cebu

Description

URGENT !! - SALES EXPERIENCE IS A MUST!!

Conduct one-on-one virtual shopping appointments with overseas customers through video calls.
Professionally and engagingly introduce products, collections and brand stories to customers.
Provide targeted recommendations of promise rings, engagement rings, wedding bands and other jewelry according to customers demands.
Answer customer inquiries about brands, products, logistics, policies and after-sales services; offer personalized guidance, eliminate purchasing concerns, and boost order conversion through high-quality 1-on-1 consultation.
Maintain a warm and trustworthy service attitude to deliver premium customer experience, improve conversion rate and customer satisfaction.
Follow up with customers via chat or email, and accurately update appointment and customer information in the CRM system.
Assist in marketing campaigns, livestreams and other customer engagement activities as required.

Job Requirements

Fluent in English (spoken & written); native English proficiency is preferred.
Camera-friendly, able to conduct live video consultations with international customers.
Possess excellent sales capability, interpersonal skills, emotional communication ability and customer service awareness.
Have a professional demeanor and can quickly build trust with customers.
Prior experience in sales consultation, luxury retail, jewelry industry or other high-value customer-facing industries is preferred; capable of serving high-end customers in a professional and personalized way.
Familiar with the communication habits and consumption expectations of U.S. customers.
Able to efficiently handle multiple tasks in a fast-paced working environment.
Familiar with Zoom, Google Meet, CRM systems or other customer service platforms is a plus.
Have flexible working hours to adapt to U.S. time zone requirements.

Preferred Qualifications

Working experience in jewelry, wedding accessories, luxury goods or lifestyle brands.
Relevant experience in livestream sales, virtual consultation and customer relationship maintenance.
Excellent brand storytelling and emotional sales capabilities.
Have cross-cultural communication experience with North American customers.

Highlights

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