Call Center Agent, Cebu

Description

Assist customers with inquiries and provide accurate information regarding products and services.
Handle customer complaints and resolve issues in a timely and professional manner.
Maintain a positive attitude while interacting with customers and ensure satisfaction.
Document customer interactions and feedback for quality assurance.
Collaborate with team members to improve service delivery and customer experiences.

Requirements

Educational Qualifications: At least HS Grad (OC), SHS Grad, College Grad/Undergrad, Vocational Grad/Undergrad
Experience Level: Open for no experience
Skills and Competencies: Strong communication and interpersonal skills
Qualities and Traits: Empathetic, patient, and detail-oriented
Responsibilities and Duties: Ability to multi-task and manage time effectively
Working Conditions: Comfortable working in a fast-paced environment

Highlights

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