Call Center Representative, Cebu

NOW HIRING: Customer Service Representative (Csr)
Are you someone who enjoys assisting people, providing solutions, and making every interaction meaningful? We are looking for dedicated and compassionate individuals to join our team as a customer Service Representative (CSR).
This role is perfect for candidates who are passionate about customer engagement and committed to delivering exceptional service experiences.

Job description
Role: customer Service Representative (CSR)
Department: Customer service experience
Employment Status: Full-Time

About the Role
The Member Care Service Representative serves as the first point of contact for members and clients. You will assist with inquiries, account concerns, service requests, and general support while ensuring a professional and positive customer experience.
You will play an important role in strengthening customer relationships and maintaining member satisfaction through effective communication and problem resolution.

Main Duties & Responsibilities
Manage customer and member inquiries through phone, chat, or email
Assist members with account verification and service-related concerns
Provide clear explanations regarding company products, policies, and procedures
Resolve complaints with professionalism and empathy
Accurately document customer interactions and updates
Meet daily productivity and quality standards
Maintain confidentiality of customer information
Support retention and customer satisfaction initiatives

Candidate Requirements
Minimum Qualifications:
High school grad, senior high school grad, Bachelors degree
Strong communication and interpersonal skills
Ability to handle customer concerns calmly and professionally
Basic computer literacy
Willingness to work rotating schedules if required
Preferred Qualifications:
Previous experience in customer service, healthcare support, membership support, or call center operations
Familiarity with CRM tools and ticketing systems
Ability to work independently and within a team
What We Offer
Attractive salary package
Paid training and career development programs
Incentives and performance rewards
Supportive management and work environment
Growth and promotion opportunities
Employee recognition programs
Work Environment
We believe in creating a workplace where employees feel valued, respected, and empowered to succeed. Successful candidates will receive ongoing support and training to help them excel in their roles.
Schedule Availability
Applicants must be open to:
Rotational shifts
Weekend schedules when necessary
Holiday operations depending on business needs
Application Instructions
Qualified applicants should submit:
Updated Resume/CV


Be Part of Something Meaningful
If you are enthusiastic about helping people and want to build a rewarding career in customer support and member care, we encourage you to apply today.