Online Customer Service Representative, Cebu

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The CSR will handle customer inquiries, resolve complaints, provide product and service information, and ensure excellent customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and provide appropriate solutions
• Process orders, returns, refunds, and exchanges
• Maintain accurate customer records and update account information
• Provide information about products, services, and company policies
• Escalate complex issues to the appropriate department when necessary
• Follow company communication procedures and service standards
• Build positive relationships with customers to ensure satisfaction
• Meet performance metrics such as response time, resolution rate, and customer satisfaction