Travel Team Lead, Cebu

Qualifications:

College Graduate

2-4 years Require minimum of two year Travel industry experience for support roles

Should not be a current or former employee of Wipro

Must be living within Cebu

Must not be a job hopper

Key Responsibilities:

• Handle travel-related customer support via phone, email, and chat
• Assist with booking, rebooking, cancellations, refunds, and itinerary changes
• Coordinate with airlines, hotels, and travel partners for issue resolution
• Ensure accurate documentation of reservations and customer requests
• Resolve customer concerns within SLA, quality, and compliance standards
• Support travel disruptions, schedule changes, and post-booking requests
• Maintain strong product knowledge of travel policies, fare rules, and booking systems
• Meet performance targets for productivity, quality, and customer satisfaction