Customer Service Agent in Call Centers. Salary upto 25K-40K., Cebu

Description

Provide exceptional customer service by addressing inquiries and resolving issues via phone and email.
Maintain detailed records of customer interactions and issues for effective follow-up.
Assist in training new customer service representatives to enhance team performance.
Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Stay updated on product knowledge and industry trends to provide informed support to customers.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 510 years of experience in customer service
Skills and Competencies: Strong communication and interpersonal skills
Qualities and Traits: Empathy and patience in handling customer concerns
Responsibilities and Duties: Ability to work in a fast-paced environment with a problem-solving attitude
Working Conditions: Ability to work flexible hours, including evenings and weekends

Highlights

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