Csr - Customer Service Representative. Hmo Day 1. Apply Now., Cebu

Description

Handle customer inquiries and provide accurate information regarding products and services.
Assist customers in solving issues and ensure a high level of satisfaction.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to improve customer service processes.
Identify and escalate complex issues to the appropriate teams.

Requirements

Educational Qualifications: Diploma in a relevant field or equivalent experience.
Experience Level: 13 years of experience in customer service or a related field.
Skills and Competencies: Excellent verbal and written communication skills.
Skills and Competencies: Strong problem-solving abilities and attention to detail.
Qualities and Traits: Patience, empathy, and a customer-focused attitude.
Working Conditions: Requires flexibility in working hours, including potential shifts.

Highlights

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