Customer Service Associate in Top Bpo's. Salary upto 35K., Cebu

Description

Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
Resolve issues and provide solutions to enhance customer satisfaction.
Maintain and update customer records accurately in the database.
Collaborate with team members to improve service delivery and support processes.
Assist in training new customer service associates to ensure a high level of service.

Requirements

Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 3-5 years of experience in customer service or related field.
Skills and Competencies: Strong communication and interpersonal skills.
Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
Qualities and Traits: Patient, empathetic, and customer-focused mindset.
Working Conditions: Fast-paced environment with a focus on teamwork.

Highlights

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