Wordpress Support, Cebu

Company Profile: Creative Company is a top-tier European provider specializing in digital solutions that help businesses build and expand their online presence. From cloud hosting to digital marketing services, we equip organizations with the tools they need to thrive in the digital landscape and grow their brand effectively

Position: WordPress Support Representative

Company Industry: Creative Industry

Work Location: Cebu City

Work Schedule: Night Shift

Salary: Php 26,000 31,000 gross monthly

Work Set Up: Onsite

JOB REQUIREMENTS:

- At least a high school diploma or equivalent educational background

- Minimum of 2 years in customer service roles

- Hands-on experience with WordPress or similar CMS platforms (e.g., Joomla, Drupal, Laravel)

- Solid understanding of web hosting environments and basic SEO principles

- Proficient in troubleshooting using tools like SSH, WP-CLI, and managing DNS, PHP, and databases

JOB RESPONSIBILITIES:

- Respond to customer inquiries via email and chat with efficiency and professionalism

- Responsible in diagnosing and resolving technical issues related to WordPress, hosting, and server configurations

- Stay informed about product updates and internal support procedures

- Will escalate unresolved problems and suggest improvements to relevant teams

- Responsible in mentoring new team members by reviewing tickets and offering guidance on support protocols