Call Center Representative, Cebu

Description

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products and services to assist customers effectively.
Resolve customer complaints and issues, ensuring satisfaction and retention.
Document all interactions in the customer relationship management (CRM) system.
Collaborate with team members to improve customer service processes and experiences.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 13 years of experience in a call center or customer service role.
Skills and Competencies: Excellent communication and active listening skills.
Skills and Competencies: Ability to handle difficult conversations with professionalism.
Qualities and Traits: Strong problem-solving skills and patience.
Working Conditions: Standard office environment with possible evening and weekend shifts.

Highlights

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