Call Center Agent, Cebu

Description

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products and services to customers.
Resolve customer issues and complaints effectively by identifying the root cause.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to enhance overall customer satisfaction.

Requirements

Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience
Experience Level: 3-5 years of experience in a call center or customer service role
Skills and Competencies: Excellent communication and interpersonal skills
Skills and Competencies: Strong problem-solving abilities
Qualities and Traits: Patience and empathy when dealing with customers
Working Conditions: Flexible working hours, including weekends and holidays may be required

Highlights

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