Trainer, Cebu

Assigns appropriate pre-study work, as defined by client and Individual training organization

Consistently and thoroughly completes required tracking and reporting tasks

Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)

Conducting outlier, Vitality and ad hoc client/process related training

Support service levels by being productive whenever required

Training the new and old team members on SOPs

Collaborating with teams for creating and designing new training content

Monitor calls on Soft Skills, Process & Compliance Parameters

Provide Coaching & Feedback to enhance agent performance.

Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans

Keep the Floor advisors updated on new process changes/updates, improvement initiatives

Monitoring and reporting on the effectiveness of training programs and implementing remediation programs

Completes certification courses prior to conducting first training session

Adheres to Agent and/or Representative training schedule and curriculum

Delivering training assessments to trainees

Train the New entrants on Process & Product knowledge

Analyze the Coaching / Training needs of the new entrants & support them in delivery

Conduct refresher/remedial training

Support floor Training Initiatives: Resolution & Communication /Vitality Training