Customer Service Supervisor, Cebu

We seek a highly skilled and customer-focused individual to join our dynamic team. The successful candidate will provide exceptional service to our clients, addressing inquiries, resolving issues, and offering solutions via multiple channels (phone, email, chat).

Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and concerns effectively
• Provide product/service information and support
• Collaborate with team members to ensure excellent customer experience

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer service experience preferred
• Proficiency in relevant software and systems