Customer Service Representative, Cebu

Description

Provide exceptional customer service through various channels, including phone, email, and chat.
Assist customers with inquiries, complaints, and product information effectively.
Collaborate with team members to ensure customer satisfaction and effective problem resolution.
Maintain accurate records of customer interactions and feedback.
Demonstrate strong product knowledge to upsell services and products appropriately.

Requirements

Educational Qualifications: High School Diploma or equivalent.
Experience Level: 02 years of experience in customer service or related field.
Skills and Competencies: Strong interpersonal and people skills, customer service orientation, and problem-solving capabilities.
Qualities and Traits: Strong work ethic, discretion, team player attitude, and organizational skills.
Technical Skills: Proficient in using customer service software and general computer applications.
Languages: Proficient in English, both spoken and written.

Highlights

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