Desktop Support Engineer, Cebu

Heres a more complete, job-portal-friendly JD you can paste into Bossjob (clean, structured, and still compact).

Im keeping your rules (Wipro, job hopper, Cebu onsite, shifting, 43K, ASAP, HC 1) and making the role read like a proper Desktop Support Engineer posting.

Work Setup: Onsite Cebu City

Work Schedule: Shifting Schedules

Salary Package: Up to 43,000

Start Date: ASAP

Headcount: 1

Employment Type: Full-time, Permanent

We are looking for a Desktop Support Engineer to provide on-site technical support for end-users, ensuring smooth day-to-day IT operations. The role includes desktop/laptop support, user access management, and escalation handling. Candidates with strong experience in networking and firewall technologies and leadership exposure will be prioritized.

• Provide Level 12 desktop support for hardware/software, OS, applications, and peripherals.
• Troubleshoot and resolve issues related to PCs/laptops, printers, scanners, VoIP phones, and conferencing tools.
• Support user connectivity issues (LAN/Wi-Fi/VPN) and coordinate with network/security teams when needed.
• Assist in network and firewall-related troubleshooting, including basic configuration checks and incident triage.
• Manage user accounts and access (password resets, onboarding/offboarding, permissions).
• Install, configure, and maintain standard images, software packages, antivirus, and security tools.
• Perform preventive maintenance, asset tracking, and documentation of procedures/solutions (knowledge base updates).
• Ensure timely ticket updates and resolution based on SLA; escalate recurring/major incidents appropriately.
• Provide guidance to junior staff and demonstrate leadership in daily operations when needed.

• At least 2nd year college completed or College Graduate (no specific course required).
• At least 5 years of relevant experience in IT support with solid exposure to networking/firewall environments.
• At least 2 years of leadership experience (team lead/SME/mentor/shift lead).
• Strong knowledge of:
• Windows OS / basic troubleshooting fundamentals
• LAN/Wi-Fi, VPN concepts, IP addressing
• Ticketing systems and support processes
• Preferred (not required):
• Cisco Certification, or security certification related to Palo Alto / Checkpoint / FortiGate
• Must be willing to work onsite in Cebu City and on shifting schedules.
• Not a job hopper (should have stable tenure per company).
• Must NOT be a present or former employee of Wipro.

1. Initial Interview
2. First-level Ops Interview (MS Teams)
3. Technical Interview (MS Teams)

If you want, paste your actual tool stack (Windows version, ticketing tool like ServiceNow/Jira, AD/O365, firewall brand used on site). Ill tailor this JD so it matches the client environment and gets better quality applicants.