Registered Pharmacist, Cebu

Job Description

• Handle inbound and outbound calls for a healthcare account, providing accurate information related to prescriptions, medications, and pharmacy benefits
• Review and verify medication-related inquiries while ensuring compliance with pharmacy regulations and healthcare guidelines
• Educate members and healthcare providers on drug coverage, prior authorizations, and formulary alternatives
• Accurately document interactions and maintain records in accordance with HIPAA and company standards
• Collaborate with internal teams to resolve concerns efficiently while delivering excellent customer service