Mandarin Customer Service Trainer, Cebu

through many channels to a select group of Fortune 1000 companies and their customers.

Position: Mandarin Customer Service Trainer

Company Industry: BPO Company

Work Location: Cebu

Work Schedule: Shifting Schedule | Monday - Friday

Salary: Php 100, 000

Work Set-Up: Work on-site

BENEFITS :

13th Month Pay

Leave Credits

Government-Mandated Benefits

Meal & Transportation ALLOWANCE

FREE PHONE and postpaid plan*

HMO COVERAGE (includes your partner, dependents, and parents up to 75 years old)

Free Accommodation if residing outside Cebu.

Other benefits to be discussed by the company

REQUIREMENTS OF THE JOB:

Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.

Open to Undergraduates and Bachelors degree.

Open to foreign nationals with a permanent visa.

1 year of experience in a coaching or training capacity

Strong problem-solving and analytical skills, able to identify process pain points and provide effective guidance and improvement recommendations.

Can start as soon as possible.

RESPONSIBILITIES OF THE JOB APPLICATION:

Manage and develop a team of agents/trainees, ensuring operations run efficiently and handling escalated calls.

Provide feedback and floor support to maximize agent performance in real time.

Conduct coaching sessions (individual, bi-weekly, and real-time for red-flag behaviors) and complete performance development planning.

Monitor attendance, schedule adherence, and coordinate with analysts/team leads on performance feedback.

Facilitate team meetings when necessary.

RECRUITMENT PROCESS

Paper Screening

Initial Interview (English)

Final Interview (English)

Mandarin Interview

Job Offer