Airline Associate - CSR, Cebu

Location: IT PARK, LAHUG, CEBU CITY

Schedule: NIGHT SHIFT/ SHIFTING SCHEDULE

Take your career to new heights! Join our growing Airline Support team and be part of an exciting, fast-paced environment where you help travelers experience smooth and stress-free journeys.

As a Customer Service Representative for our Airline Account, you will assist passengers with flight bookings, schedule changes, ticketing concerns, baggage inquiries, and general travel support. You will provide accurate information and ensure a positive customer experience with every interaction.

• Handle inbound and outbound calls related to airline services
• Assist customers with reservations, rebooking, cancellations, and upgrades
• Provide information on flight schedules, policies, and travel requirements
• Resolve concerns in a professional, timely, and customer-focused manner
• Maintain accurate records of customer interactions

• At least 6 months BPO or call center experience
• College Graduate, 2nd Year College Undergraduate (minimum 4 semesters), or Senior High School Graduate
• Strong English communication and customer service skills
• Willing to work onsite and on shifting schedules, including night shifts
• Experience in airline, travel, or hospitality accounts is a plus

• Competitive salary package and performance incentives
• HMO coverage
• Paid training and career growth opportunities
• Supportive and dynamic team environment