Online Customer Service Representative, Cebu

• Respond to customer inquiries via email and chat.
• Resolve issues efficiently while ensuring customer satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with support teams to improve service quality.
• Provide product information and guidance to customers.
• Adapt to new technologies and tools for communication.

Requirements:

• Educational Qualifications: High/Senior High School diploma or equivalent.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Strong English communication skills, proficiency in using online chat and email platforms, problem-solving abilities.
• Responsibilities and Duties: Handle customer inquiries, provide product information, resolve complaints, and ensure customer satisfaction.
• Working Conditions: Remote work environment, flexible hours, may require weekend shifts.
• Qualities and Traits: Patient, empathetic, detail-oriented, and able to work independently.