Call Center Representative, Cebu

Description

Handle incoming customer calls and provide accurate information about products and services.
Resolve customer inquiries and complaints in a timely and professional manner.
Document call details and customer interactions in the database.
Maintain customer satisfaction by providing excellent service and support.
Assist in training new staff members as needed.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years
Skills and Competencies: Proficient in English Language, strong Customer Service skills, excellent Problem Solving abilities, and interpersonal People Skills.
Responsibilities and Duties: Ability to manage a high volume of calls and multitask effectively.
Qualities and Traits: Friendly demeanor, patience, and resilience under pressure.
Working Conditions: Office environment, may involve shift work including evenings and weekends.

Highlights

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